Case Studies - Kinsta® https://kinsta.com/clients/ Fast, secure, premium hosting solutions Tue, 10 Dec 2024 13:17:44 +0000 en-US hourly 1 https://wordpress.org/?v=6.1.7 https://kinsta.com/wp-content/uploads/2024/09/cropped-Kinsta-black-favicon-1-32x32.png Case Studies - Kinsta® https://kinsta.com/clients/ 32 32 SIX15 Solutions powers new revenue streams and agency service offerings with Kinsta https://kinsta.com/clients/six15-solutions/ Tue, 26 Nov 2024 06:38:40 +0000 https://kinsta.com/?post_type=case_studies&p=188787 Founded in 2003 by Jeff Mackey, SIX15 Solutions has helped over 120 businesses in Metro Detroit and beyond thrive online. With 25+ years of experience as ...

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Founded in 2003 by Jeff Mackey, SIX15 Solutions has helped over 120 businesses in Metro Detroit and beyond thrive online. With 25+ years of experience as a front-end architect and IT consultant, Jeff believes websites should be fast, functional, and profitable. His focus is on creating reliable, user-friendly sites that convert visitors into customers.

“Most firms focus on the technical, or the latest design trends. I realize that the technology being used is just a means to an end, and I make sure that the work we produce is chiefly aimed at making clients more profitable.”

As SIX15 grew, so did the challenges of managing websites across multiple hosting providers. Slow load times, frequent downtime, and clunky dashboards frustrated both the team and their clients. Jeff knew they needed a better solution.

 

The main landing page of SIX15 Solutions.

That’s when he turned to Kinsta.

With its reliable, scalable hosting and intuitive dashboard, Kinsta helped SIX15 streamline operations and enhance their service, unlocking new opportunities for their clients.

Learn more about how Kinsta supported SIX15’s growth in our full case study.

Company overview

  • Sector: Website Strategy, Development, Management & Marketing
  • Company size: Jeff with a team of on-demand subcontractors

The problem

Outgrowing Media Temple’s capabilities

Initially, Media Temple served SIX15 well, supporting development environments and a manageable list of client sites. However, as their client needs evolved and started requiring faster, more secure, and feature-rich hosting, the hosting’s limitations became more apparent.

Media Temple’s reliance on clustered servers (“Grid”) made scaling difficult and confusing for many users, including SIX15. This infrastructure struggled to accommodate high-traffic sites, let alone the performance demands of ecommerce or complex applications.

I was a long-time customer of MediaTemple (prior to their acquisition by GoDaddy). At the time, they served me well – I was able to have development environments and host a small list of client sites. But my business and client needs quickly outrun what they were able to offer.

Limited site management options

Media Temple didn’t have the advanced management tools SIX15 needed as its business grew. Instead, it relied on control panels like cPanel and Plesk which are both functional but far from ideal for WordPress-specific hosting. These made managing SIX15’s expanding portfolio of client sites frustrating and inefficient.

Key features that could have streamlined their workflow—like staging environments, detailed performance analytics, and flexible backups—were either missing or overly simplistic. For example, testing changes required a manual, time-consuming process because there were no one-click staging environments.

The backup system was another pain point. Media Temple only offered daily backups with a 1GB size limit on its managed WordPress plans.

“Media Temple did not have the same level of website management options as Kinsta.”

Even routine tasks like switching PHP versions, optimizing databases, or setting up redirects required manual work or external tools. As Jeff put it, Media Temple’s tools simply weren’t built to keep pace with his team’s needs or the expectations of their clients.

The turning point: Media Temple’s shift in management and service focus

SIX15’s challenges with Media Temple were compounded by its acquisition by GoDaddy. This shift in ownership resulted in a service that no longer prioritized advanced hosting solutions.

When Media Temple was sold to GoDaddy, I knew it was time to move on.

As GoDaddy shifted to a mass-market focus, Media Temple became less valuable for small-to-medium businesses with growing needs. Features like uptime monitoring, DDoS protection, and Content Delivery Network (CDN) access came with high costs as add-ons, making it more expensive to operate.

It became clear for SIX15 team that it was time for a change.

The solution

I was attracted to Kinsta’s straightforward marketing, no upsell pressure, and clean account interface.

Intuitive and feature-rich all-in-one dashboard

One of the key reasons SIX15 chose Kinsta was its user-friendly dashboard. Unlike Media Temple that uses cPanel and Plesk, the MyKinsta dashboard is an all-in-one WordPress-specific dashboard that makes website management far simpler.

“Kinsta’s account dashboard has always been intuitive, making it easy to manage client site operations such as PHP version control, caching, CDN, and now DNS. Prior to Kinsta, my previous hosting vendor did not have the same level of website management options.”

The MyKinsta Dashboard interface. It displays various metrics and charts including resource usage, bandwidth, visits, and CDN usage for WordPress sites. The left sidebar shows navigation options for different hosting services.
The MyKinsta dashboard showing various charts and graphs based on site data.

The MyKinsta Dashboard offers an intuitive, centralized control panel with features like:

  • PHP version control: Seamlessly switch between PHP versions to optimize site performance without manual intervention.
  • Caching and CDN: Out-of-the-box caching tools and integrated CDN improve load times without requiring external configurations.
  • DNS management: Simplified domain management directly within the dashboard ensures quicker updates and eliminates the need for third-party DNS services.
  • Staging environment: Test changes in a safe environment before pushing them live, reducing the risk of errors affecting live sites.

“We take advantage of Kinsta’s CDN caching, domain DNS management, and my remote team has developer access into any client site configuration without the need for my involvement.”

Round-the-clock expert support

At Kinsta, we prioritize our clients above all else, no matter your plan or the time of day. Our expert support team is available 24/7, treating every issue as a mission-critical priority. For SIX15, Kinsta’s 24/7 support team has been a dependable safety net.

Kinsta support isn’t just convenient, it’s also incredibly quick. In fact, our average initial ticket response time is under three minutes!

In contrast, Media Temple falls short in delivering the same level of support without additional costs. Their support is tiered, with Advanced Support subscription services priced at $199 per month.

“The number one thing that impresses me the most about Kinsta is their top-notch Support staff. More times than I care to admit they have helped me out of a bind – fixing client site configurations, assisting with site migrations or restores, at all hours of the day.”

Kinsta Support by the numbers

This kind of support not only saves time but also gives SIX15 the confidence to tackle bigger projects without fearing technical roadblocks.

Proactive monitoring with 480 daily uptime checks

Kinsta’s infrastructure features real-time uptime monitoring, with checks performed every three minutes, for a total of 480 times per day. This frequent monitoring allows the Kinsta team to quickly identify issues such as resource spikes or downtime, and often resolve them before they impact customers.

I am currently hosting over 30 client websites on my Agency plan, from small marketing sites to full-blown membership sites with thousands of users, with zero issues or downtime.

An error notification message from Kinsta explaining that site assets are not working properly. The message includes instructions to check the log viewer for errors with a promise to re-check the site in six hours. It ends with a friendly note offering 'around-the-clock' support chat assistance. The text is presented on a white card with a professional, clean layout and redacted sensitive information.
An email notification telling a site owner about low uptime metrics.

In addition, Media Temple provides uptime monitoring only as an additional advanced support add-on for $199 per month.

Fast and secure Managed WordPress hosting

Unlike shared hosting, Kinsta assigns dedicated resources to each site. This ensures consistent performance even during traffic spikes, which is crucial for large membership sites or e-commerce platforms with thousands of users.

“The main benefits of having client sites hosted with Kinsta are speed and security. Before moving to Kinsta, we would often be brought in to restore a hacked website, or work on projects with an outdated control panel, resulting in delayed timelines.”

Kinsta’s daily automated backups, along with advanced malware scanning and DDoS protection, have completely transformed how SIX15 manages websites.

Interface in MyKinsta showing backup options.
Backups in MyKinsta

With these tools in place, SIX15 no longer spends time recovering hacked sites or dealing with unexpected data loss. Instead, their team can focus on delivering results for clients.

Results

Building a thriving client base

When SIX15 joined Kinsta’s Agency Hosting Plan, they started with zero clients on the platform. Today they manage over 30 client sites, all benefiting from faster and more reliable hosting.

“All of them enjoy fast and reliable service and hosting, and several have expressed their gratitude for getting them off their previous provider.”

Clients are thrilled with the results. Kinsta eliminated late-night calls about hacked sites, constant downtime, and slow-loading pages. More importantly, Kinsta has helped SIX15 evolve from managing websites to becoming a true growth partner for their clients. This shift has transformed their business and allowed them to expand services, take on more clients, and simplify daily operations. As a result, SIX15 has strengthened its reputation as a trusted and reliable partner for all their clients’ website needs.

Happy clients of SIX15 Solutions
Happy clients of SIX15 Solutions, featuring logos of organizations they’ve proudly supported.

On the other hand, their clients get a hosting solution that fits their web hosting needs. Plus, their websites are faster, more secure, and easier to manage.

Creating a new service to drive growth

SIX15 is expanding beyond basic website management with the launch of its new ‘Website Growth Plans’. Building on the success of their existing ‘Website Care Plans’, this new service leverages the robust support of Kinsta to offer existing clients an enhanced package designed to further accelerate their online growth.

The ‘Website Growth Plans’ aims to help clients turn their websites into powerful tools for attracting customers and driving sales. It focuses on:

  • Optimizing client websites to drive specific business outcomes (clicks, calls, or checkouts).
  • Analyzing and optimizing the sales funnel to help clients turn website visitors into leads and, ultimately, customers. 

A key feature of the new plan is Kinsta’s premium migrations. With technical migrations handled by Kinsta, SIX15 can focus on the bigger picture:

“The quick win for new clients will be the premium migrations offered by Kinsta so that I can focus on the client’s sales funnel and how an optimized website is part of that drive to more clicks, calls, or checkouts.”

The immediate benefit for clients is a website that performs better and supports their business goals. For SIX15, the ‘Growth Plans’ represent a new revenue stream and a way to deepen their relationships with clients by offering more value.

Offering a flexible approach to hosting

When SIX15 first joined Kinsta’s Affiliate Program in 2018, their main strategy was to refer clients to Kinsta for hosting. Clients managed everything themselves, and SIX15 earned affiliate commissions. This way, SIX15 could focus on design or development projects without getting involved in hosting. But as their client base grew, things got complicated.

That’s when they thought, why not just recommend Kinsta to everyone?

“I initially was not offering hosting services as part of a website project, but after dealing with multiple sub-par hosting companies and dashboards, I found that it was much easier to recommend Kinsta for client website work.

Strategically it made sense for the client – not having to worry about shared resources or a slow website on other provider servers, and easier for me to maintain with Kinsta’s website management account interface.”

SIX15 knew not all clients wanted the same thing. Some still preferred managing their own hosting, while others wanted everything handled for them. So, they adopted a flexible business model that adapts to different clients while keeping things simple on their end:

For hands-on clients:

  • SIX15 continues to use Kinsta’s Affiliate Program to refer clients who want to manage their own hosting.
  • These clients get access to Kinsta’s fast and secure hosting, and SIX15 earns commissions without being involved in day-to-day hosting tasks.

For clients who want full-service:

  • SIX15 uses Kinsta’s Agency Partner Program to offer fully managed hosting.
  • These clients don’t have to worry about anything. SIX15 handles it all from setup to maintenance.

By partnering with Kinsta, SIX15 found a way to simplify their work, offer better service, and grow their business. Whether clients want to manage their hosting or have SIX15 do it for them, this dual approach makes everyone’s life easier.

Conclusion

Kinsta has transformed the way SIX15 works. What used to be a stressful hosting setup is now smooth and scalable. Today, SIX15 manages 34 client websites with no downtime. Clients trust them for fast, secure, and reliable hosting.

With Kinsta’s Affiliate and Agency Partner Programs, SIX15 can offer flexible hosting options for every client. Their Website Care Plans have been so successful that they launched Website Growth Plans. These plans help clients turn their websites into tools that drive business growth. Thanks to Kinsta’s dependable support, SIX15 can focus on helping their clients succeed.

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Cosmick Media grows client base by 50% with 60% faster page load times https://kinsta.com/clients/cosmick-media/ Tue, 19 Nov 2024 08:00:29 +0000 https://kinsta.com/?p=188290&post_type=case_studies&preview_id=188290 Cosmick Media is a women-owned digital marketing agency located in Pennsylvania. The agency prides itself on handling marketing and development services for the majority of pet stores ...

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Cosmick Media is a women-owned digital marketing agency located in Pennsylvania. The agency prides itself on handling marketing and development services for the majority of pet stores in the United States. Beyond pet stores, their team also serves medium to large businesses in a variety of industries such as home services, home repair, contracting, attorneys, or real estate.

“Celebrating over 25 years in business, we are proud of our longevity and success in a rapidly evolving industry. This milestone reflects our ability to adapt and thrive, offering innovative solutions that meet our clients’ needs.”

Cosmick Media
Cosmick Media in action

Beyond the vast experience and constant improvement, Cosmick Media’s diverse team and ethos contribute to their success and growth:

“What sets us apart from our competitors is our comprehensive approach to digital marketing and development, combined with our commitment to diversity and inclusion. Our team’s varied backgrounds and perspectives enable us to understand and connect with a wide range of audiences. We hire and support team members from all cultures and beliefs, which enriches our perspectives and allows us to craft strategies that resonate with diverse markets. Our longevity in the industry is a testament to our ability to adapt, innovate, and consistently deliver results that exceed our clients’ expectations.”

Carley Kuehner, founder and CEO of Cosmick Media, joined us to explain how Kinsta contributed to her company’s success, how they increased operational efficiency, and how they grew client base by 50%. Read our case study to learn more about Cosmick Media’s journey and see some jaw-dropping metrics of its achievements with Kinsta!

Snapshot

  • Industry: Digital Marketing, Advertising, Web Development, and Application Development
  • Business size: 20-30 employees

The problem

In its early days, Cosmick Media hosted sites with companies suitable for accommodating smaller projects; GoDaddy and 1&1. Over time, these providers were no longer able to keep up with the company’s growth and demands, so Cosmick Media moved to dedicated servers on Rackspace’s platform.

“As we grew and matured, we quickly realized that we needed to outscale these companies to meet our clients’ needs. Within the past 10 years, we switched our solutions to a dedicated agency platform with Rackspace.”

Rackspace served the agency well for years, but some issues appeared that made them question if a dedicated server environment was sustainable.

Google Page Speed issues and downtime

One indicator that it was time to reconsider Cosmick Media’s server infrastructure was after reviewing their sites’ performance metrics on Google Page Speed. They started experiencing bottlenecks that needed to be addressed and resolved through optimization. This, Carley explained, was a tedious process demanding resource allocation:

We faced bottlenecks with Google Page Speed challenges, server-side caching, and minimization. Maintaining our own environment to adhere to trending technologies that assist with Google Page Speed practices was causing significant time and resource expenditures.

Performance and downtime issues were hurting Cosmick Media’s client sites: “One of our clients, a fast-growing online retailer in the pet store industry, was experiencing slow page load times and frequent downtime during sales events with their previous host. This negatively impacted their sales and customer experience.”

Overwhelming maintenance workflows

Server management in the dedicated environment brought numerous monitoring and maintenance tasks, such as server-side caching or minimization. These tasks gradually eroded the team’s resources, taking time away from the company’s core operations.

“We had to be responsible for many server-side technologies, which diverted our focus from our core business activities,” Carley reflected.

Solution

Performance-optimized infrastructure

Carley and her team wanted to improve Page Speed results without the need to engage in heavy optimization on a regular basis:

Kinsta stood out because of its advanced infrastructure powered by the Google Cloud Platform, ensuring fast load times and minimal downtime. Their partnership with Cloudflare and Google made the comparison night and day compared to our previous hosting solutions.

Utilizing Google Cloud’s Premium Tier network with over 37 data centers across the globe, ensures that users can choose a data center closest to their sites’ visitors. Kinsta also adopted Google Cloud’s fastest C2 and C3D virtual machines, which can bring up to a 50% boost to sites’ performance.

A global CDN network, available by default through Kinsta’s Cloudflare integration, helps increase latency even further. Over 260 PoPs provide a global reach to ensure that clients’ website content is delivered fast and securely.

Kinsta provides server-level caching, so there’s no need to use third-party tools or engage in heavy optimization processes to reduce server load times. Furthermore, Edge Caching ensures that website content is delivered from an edge server closest to visitors’ locations.

CDN cache options in MyKinsta
CDN cache options in MyKinsta

Carley compliments Kinsta’s performance as follows: “Their advanced server-side caching and optimization tools helped us overcome Google Page Speed challenges and significantly improved our website performance.”

Uptime and reliability

When you operate an online business or a shop, you’d like to ensure that your site is fast and protect it from downtime. Carley described above specific instance when a client experienced frequent downtime during sales events. Ouch! This, of course, is not something a user would like to have on their site during peak times, but moving to Kinsta successfully resolved the issue:

After migrating their site to Kinsta, we saw a 60% reduction in page load times and zero downtime during high-traffic periods. Additionally, the site’s Google Page Speed scores improved significantly due to Kinsta’s server-side caching and optimization features.

Kinsta’s 99.9% SLA-backed uptime, regular uptime monitoring, and expert support team transformed Carley’s perception of achieving success through a hosting partnership:

“The reliable uptime and improved performance have reduced bounce rates and improved user engagement on our clients’ sites. These changes have elevated our service quality, leading to increased client satisfaction and trust. Clients have expressed appreciation for the faster, more dependable websites strengthening our relationships.”

Intuitive dashboard with comprehensive tools

Operating a business site or managing multiple client sites does not have to be painful. Kinsta’s site management dashboard is designed to help bring ease to maintenance and development workflows. Constant improvement of the MyKinsta toolset and regular feature updates help flawless site management on the platform.

Tools and features available on the MyKinsta dashboard
Tools and features available on the MyKinsta dashboard

Carley expanded on her experience with MyKinsta: “Kinsta’s user-friendly dashboard and tools simplify site management, saving time and reducing the complexity of hosting multiple sites. The advanced security features provide peace of mind, knowing that your sites and data are well-protected.”

Support team of experts

Having a team of experts to rely on when a site issue or unexpected downtime occurs is imperative for agencies managing a large number of client sites. Receiving quality support at any time of the day has significantly contributed to Cosmick Media’s operations.

“Kinsta’s responsive and knowledgeable support team has been invaluable in helping us address any issues quickly, which allows us to maintain the high level of service our clients expect.”

Kinsta Support by the numbers

Results

As a result of its web hosting alliance with Kinsta, Cosmick Media was able to achieve success and growth in various fields of its operations. Carley highlighted these areas and milestones achieved with Kinsta.

Improved client satisfaction through faster sites

“After migrating to Kinsta with almost 200 websites on an Agency platform, we immediately noticed significant improvements in website loading speeds and overall stability. The enhanced performance helped us overcome the bottlenecks we faced with Google Page Speed challenges. Without further internal optimization, we naturally jumped 20 points in a LightSpeed optimization report.”

As a result of Kinsta’s speed-optimized infrastructure, Cosmick Media reported that page load times were reduced by 60%. This resulted in enhanced satisfaction, trust and revenue growth among the agency’s clients.

“A client reported a 35% increase in sales and a 25% increase in customer retention rates during promotional events. The improved performance not only enhanced the user experience but also contributed significantly to their revenue growth.”

Business and revenue growth

The improvement in client satisfaction and the fact that Cosmick Media was able to devote more time to its business activities, has significantly contributed to client acquisition. Carley reflects on how Kinsta helped her company grow:

Kinsta has been instrumental in our agency’s growth by providing a reliable and high-performance hosting environment that scales with our needs.

Their infrastructure has allowed us to confidently take on larger projects and more clients without worrying about technical limitations or site performance issues. The combination of increased client acquisition and retention has led to a substantial increase in our annual revenue.”

They achieved a 30% increase in client retention. The numbers below, Carley shared, speak for themselves: “We’ve grown our client base by 50%, managing over 200 websites with ease thanks to Kinsta’s scalable solutions.”

Operational efficiency

Cosmick Media’s team no longer needed to engage in never-ending loops of server management and optimization. This freed up time and resources, so their team could focus on other areas and strategic growth.

We’ve reduced the time spent on site maintenance by 40%, allowing our team to dedicate more resources to innovation and client support. Kinsta has enabled us to focus on strategic growth initiatives, such as expanding our service offerings and entering new markets.

Carley also highlighted the MyKinsta dashboard’s role in increasing efficiency:

“The intuitive Kinsta dashboard and tools have streamlined our workflow, allowing our team to manage sites more efficiently and focus on delivering creative solutions. We no longer need to spend time maintaining our own server environment, which has freed up resources to focus on our core business activities.”

Specialization growth

Operational efficiency and improved site management workflows allowed Cosmick Media to serve a broader spectrum of industries.

“Kinsta has enabled us to focus on strategic growth initiatives, such as expanding our service offerings and entering new markets. We have solidified our position as a leading agency in the pet store industry and expanded our services to home services, home repair, contracting, attorneys, and real estate sectors.”

Conclusion

Carley simply said moving to Kinsta was one of the best decisions.  The migration to Kinsta has brought Cosmick Media significant improvements in site performance and page load times and more effective site management workflows, which have resulted in business growth and expansion and a massive increase in client retention and acquisition rates.

The ease of scalability means you can grow your business without worrying about outgrowing your hosting solution. Their customer support is exceptional—responsive, knowledgeable, and always willing to go the extra mile to help.

Carley and her team won’t rest, though, she explained how Cosmick Media is planning to utilize Kinsta:

“Looking ahead, we plan to continue leveraging Kinsta’s advanced features to provide even more value to our clients. This includes exploring new technologies and integrations that can further enhance their online presence, such as advanced e-commerce solutions and application development.”

As a woman-owned company with a diverse team, we also appreciate Kinsta’s commitment to supporting businesses like ours. Overall, partnering with Kinsta has been a game-changer for our business, allowing us to focus on what we do best while trusting that our hosting needs are expertly managed.


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YEG Digital transforms site management from vacation stress to peace of mind https://kinsta.com/clients/yeg-digital/ Tue, 03 Dec 2024 08:00:19 +0000 https://kinsta.com/?p=187682&post_type=case_studies&preview_id=187682 YEG Digital is an award-winning web design agency in Canada, Alberta. Their mission is to help their clients transform ideas into outstanding digital marketing experiences. The ...

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YEG Digital is an award-winning web design agency in Canada, Alberta. Their mission is to help their clients transform ideas into outstanding digital marketing experiences. The essence of their business success is entrepreneurs serving entrepreneurs; their team relates to clients and is able to understand and interpret client needs on a deeper level. Their operations are characterized by a solutions-driven, result-focused approach and a professional alliance and willingness to form long-term partnerships with their clients.

YEG Digital's website
YEG Digital’s awards and recognition

Their active presence at community events like WordCamps and commitment to connecting and collaborating with other developers and agency owners worldwide help them stay on top of their game.

Paul Letourneau, CEO and Director of Strategy at YEG Digital, sums it up perfectly: “The WordPress community is incredible for how much everyone supports each other, always willing to help solve problems.

In this case study, Paul takes us behind the scenes of YEG Digital’s site management workflows, their discovery of Kinsta, and the impact this partnership has had on their business. Get ready for an exciting look into their journey!

Snapshot

  • Industry: Web Design, SEO, Digital Marketing
  • Business size: 6 employees

The problem

YEG Digital hosted its sites with numerous web hosts, bouncing between solutions and trying the biggest names in the industry. It has also migrated hundreds of sites several times.

Too much time spent on server management

Prior to Kinsta, they used Gridpane to host sites. Working with Gridpane, Paul realized that he was spending a significant amount of time managing servers, troubleshooting, and optimizing sites instead of building them:

I couldn’t get the sites to consistently perform at their best. I’d have to constantly tweak settings and troubleshoot.

Lack of ability to manage sites from a distance

While server management was an indicator that might be time to switch, the turning point came after one specific instance that cast a shadow on Paul’s vacation. He recalls: “I was on vacation with my family, and in the middle of Disneyland, I was trying to troubleshoot server issues on my mobile. That’s when I knew I needed a better solution.

The Disneyland fiasco instantly added a new item to Paul’s list of non-negotiables in his search for a new hosting provider: “One of my major sticking points was having a really great mobile experience. If I ever found myself in a similar situation again, I wanted to be able to easily manage things from my phone.

Need for reliable support

The biggest non-negotiable for Paul was a Technical Support Team that was reliable and available around the clock to help address and troubleshoot site issues. Paul wanted a team of experts who could effectively apply fixes to his sites:

I needed a team that was not only ready to jump in and help but could actually get the issue fixed quickly.

The solution

Mobile-friendly dashboard

Kinsta’s site management dashboard, MyKinsta, is an in-house-built platform. The dashboard is meant to serve as an all-in-one toolset for users of various skill levels, from beginners to more technically advanced. Providing a mobile-responsive dashboard is also an important factor for ensuring ease of use and smooth site management for our clients.

The MyKinsta Dashboard interface. It displays various metrics and charts including resource usage, bandwidth, visits, and CDN usage for WordPress sites. The left sidebar shows navigation options for different hosting services.
The MyKinsta dashboard showing various charts and graphs based on site data.

Paul compliments the MyKinsta mobile experience: “I wanted to be able to easily manage things from my phone. Kinsta nailed that. Their mobile-responsive client dashboard is like nothing I’ve ever seen. I love it so much that I often just open it on my phone to check how all the sites are running using their stat widgets.

Professionals who care

Paul highlighted that one of the key factors why he switched to Kinsta was reliable support. He also mentioned that even during his onboarding, he was able to get helpful and professional assistance.

My account representative, Jonathan, really stood out. He’s honest, helpful, and genuinely listens, which is rare in the hosting world. That kind of service aligns perfectly with how I treat my clients, so it made switching to Kinsta an easy choice.

Kinsta Support by the numbers

Paul conducted the migration of his sites to Kinsta’s platform himself, but during the process, he encountered some issues, that required assistance from support. He felt that he was treated with the same level of professionalism, care, and reliability.

During our migration from Gridpane, we ran into issues because of MU plugins and custom code that had been added to our WP-Config files, and it was causing problems when trying to go live on Kinsta. I reached out to Kinsta’s support team, and they jumped in right away, cleaning up the issues across every site. Their responsiveness and expertise made a huge difference in making that migration successful, and I couldn’t have been more impressed.

Steady and optimized hosting environment

Kinsta’s infrastructure is built on Google Cloud’s Premium Tier network and strengthened by an enterprise-level Cloudflare integration, the combination of these two technologies ensures a steady core infrastructure.

Kinsta infrastructure
Kinsta’s Managed Hosting infrastructure includes isolated container technology

Speed, reliability, and security are also further enhanced by various features and optimizations that are available by default across all plans. This out-of-the-box solution helps businesses, like YEG Digital save time and unlock the fast and smooth running of their sites:

With Kinsta, every site we build starts with a solid foundation. Unless we’re taking over a site built by someone else, we almost always pass core web vitals and score in the 90s on Google PageSpeed Insights—straight out of the box.

Infrastructure optimized to handle traffic spikes

Besides the speed and security optimizations, Kinsta’s infrastructure ensures that a generous amount of resources are allocated to each site to handle traffic peaks and simultaneous requests smoothly. Our Account Management and Technical Support teams are also available to help prepare for traffic surges or sales events.

Paul reflects on this scalability experienced on the platform: “We have a few larger sites that experience big traffic surges a few times a year. Since moving to Kinsta, I haven’t had to think about scalability once. It’s all handled seamlessly.

The Result

Peace of mind

Paul’s vacations and time-offs are no longer threatened. He does not need to engage in time-consuming server management and optimization workflows, he has a powerful toolset at his fingertips with MyKinsta that he can easily access through mobile too. Knowing that his sites are safe and running smoothly has given him confidence and relief:

As for improvements, the biggest one wasn’t a specific metric—it was my peace of mind. I no longer have to load balance sites or mess with server settings. Knowing that Kinsta handles security checks, vulnerability monitoring, and offers CDN services made a huge difference. Once the last site was moved, my stress level dropped significantly.

Paul appreciates knowing that Kinsta provides a secure hosting environment and that YEG Digital’s Project Manager, Janelle Carriere, can easily work with skilled engineers in MyKinsta to resolve any issues.

Kinsta’s chat support is incredible. They help my team solve problems directly, often without me even needing to get involved. I have more peace of mind now, knowing that Janelle and the team could access Kinsta support as well. I don’t have to be the one to do it all the time. Which free’s up my time and gives them the support they need for helping our clients.

Paul also added that he appreciates the human touch that adds a bit of spice to support conversations:

Kinsta’s support isn’t just great at solving problems—they’re fun and real. I actually enjoy talking to them because they’re personable, with a great sense of humor, which is rare in tech support.

Smooth site management experience

MyKinsta’s tools and mobile-optimized environment helped Paul achieve peace of mind, and YEG Digital’s team achieve more efficient workflows. Less server maintenance and optimization tasks allowed them to focus on other tasks and grow their business.

Tools and features available on the MyKinsta dashboard
Tools and features available on the MyKinsta dashboard

When we asked Paul about the immediate improvements he experienced after moving to Kinsta, he said: “One of the biggest improvements has been the streamlined workflow for our team.

He also praised Kinsta’s security features and alerts, which not only brought peace of mind for him and his team but also helped them to a more organized and focused workflow: “I love that I get email alerts anytime there’s an issue with a plugin or site. It makes it easy to pass those tasks off to my team for quick resolution.

An email from Kinsta notifying a vulnerability in WooCommerce
An email from Kinsta notifying a vulnerability in WooCommerce

Time saved on optimization

Besides the peace and tranquillity, moving to Kinsta’s hosting also freed time for YEG Digital’s team. Paul explained that they don’t normally need to start off optimizing new sites:

We almost always hit 90+ on Google PageSpeed Insights without needing to do a ton of extra optimization, which saves me a lot of time.

He even mentioned a specific example of a site that went from not passing core web vitals to 90+ PageSpeed scores with only minor optimizations applied.

RadonCare's PageSpeed results
Improved PageSpeed metrics of YEG Digital’s client site

From an agency owner’s point of view, return on investment is also an important factor, Paul evaluated Kinsta accordingly: “From a ‘what’s your time worth’ standpoint, the price perfectly aligns with the value we get. I don’t have to waste time managing servers or troubleshooting, which means I can focus on growing my business.

Conclusion

Having moved their sites to Kinsta, one of the most significant achievements for YEG Digital’s team was peace of mind and the fact that they found a web hosting partner they could trust. They also achieved more streamlined workflows, which positively impacted their business growth.

Paul also gave us a quick peek into his plans for the near future:

We have a few larger enterprise sites that will be launching with Kinsta soon, and we’re consulting with those clients to identify their exact needs. Overall, we’re just enjoying the ride and look forward to adding more sites to the platform.

The time, stress, and effort of managing hosting yourself don't compare to the value Kinsta brings. I honestly wish I had been with Kinsta from day one.

The post YEG Digital transforms site management from vacation stress to peace of mind appeared first on Kinsta®.

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